bpm’online, a global business software company leading in the space of business process automation and CRM, is proud to announce that the company was recognized as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018 by CRM Magazine, one of the most highly regarded media in the CRM industry.
The purpose of CRM Market Awards is to acknowledge leading vendors that transform the CRM industry. The awards’ judging panel that consisted of CRM industry’s key analysts, consultants and thought leaders, evaluated participants based on customer satisfaction, product quality, company direction and product costs.
This is the fourth year in a row that bpm’online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around. According to CRM Magazine, “the vendor earned impressive scores in customer satisfaction and cost (4.2) and in depth of functionality and company direction (4.1).”
In the Sales Force Automation category, bpm’online was also recognized as a Leader. The vendor scored well in company direction (4.2), and its SFA product is very highly regarded as well. According to Paul Greenberg, managing principal at the 56 Group, bpm’online offers “a fully integrated CRM suite that includes sales force automation, marketing automation, and customer service,” while at the same time packaging “one of the best SFA integrations around.”
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In addition to becoming a Leader in Midmarket CRM Suite and SFA categories, bpm’online is named the “One to Watch” solution in the Enterprise CRM Suite category. Jim Dickie, co-founder and independent research director at CSO Insights, noted that “bpm’online platform is attractive to firms who are heavily process-focused.”
“We are delighted to receive the prestigious CRM Market Leader Awards again this year! This recognition is a reflection of the ever-improving capabilities of bpm’online products and, most importantly, the exceptional value we deliver to help our customers accelerate.” – commented Katherine Kostereva, CEO and Managing Partner at bpm’online.
bpm’online’s intelligent CRM platform is aimed at accelerating sales, marketing, service and operations for thousands of customers and hundreds of partners all over the world. The software is tailored to help organizations be equipped to respond to ever-changing demands of the rapidly evolving digital world.