Quadient, the award-winning leader in Customer Communications Management (CCM), announced that the group division of Ameritas Life Insurance Corp. has selected Quadient Inspire to support more efficient and expanded document creation.
Ameritas chose Quadient Inspire for its ability to quickly and easily create and deliver documents to customers. With Quadient Inspire, processes that previously took two hours now take just 15 minutes.
“We are pleased with our improved ability to deliver a fast turnaround on documents and correspondence and meet emergency requests with ease,” said Karen Gustin, executive vice president of the Ameritas group division. “At Ameritas, we believe our customers should be able to choose how they want to communicate with us. Quadient Inspire now gives us the flexibility to deliver customer documents the way that they want to see them.”
The change to Quadient Inspire also created staffing efficiencies that help Ameritas respond quickly and effectively to peak demand times, such as when customers need new benefit plan ID cards at the beginning of each year.
“Providing an innovative company like Ameritas the solution it needs to streamline its document creation and expand delivery capabilities is very exciting,” said Clay McNaught, senior vice president of sales, Americas, Quadient. “We are proud to be working with the Ameritas group division and look forward to continuing to help them achieve their future goals.”