SalesTech Star

Juniper Transforms Partner Communications with Impartner’s News on Demand

Automated, personalized and targeted web-based communications solution gives Juniper partners the news they want, when they want it

There is very little debate that companies that regularly merchandise the benefits of their partner program have more engaged partners. A “build it and they will come” approach simply isn’t enough for vendors to stand out, inspire and retain partners who deal with an average of 12 vendors. Network and cybersecurity solution giant Juniper Networks struggled with communicating timely information that didn’t inundate their partners, adding to already full inboxes. Enter the company’s choice of Impartner’s News on Demand solution, which ensures partners have the news they want, when they want it.

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In a new video case study released recently, Juniper Partner Programs Manager Roger Horine explains the company’s journey to transform partner communications. “Before we used Impartner’s News on Demand, it was a big production to develop globalized news content versioned for each theater that was timely and catered to the interests of each partner,” said Horine.

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The choice of Impartner’s News on Demand technology streamlined the process immediately.   “When we discovered Impartner, we were able to rely on its tight integration with Salesforce to combine everything we know about each partner organization with everything we know about each individual contact within the partners,” said Horine. “This enabled Juniper to target news to partner audiences far more precisely than ever before. Then, to match the company’s targeting ability with each partner’s need, the Impartner solution allowed us to deliver content options to our partners, enabling them to choose the subject areas of interest, delivered at the frequency that suited them.”

With the improved distribution and partner experience, Horine says the solution has helped give Juniper a competitive advantage in the market. “People want to buy from vendors that make their lives easier, providing highly-targeted, relevant information that is concise.”

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