everis and Infobip Partner to Offer Omnichannel Customer Experience
This Partnership Will Offer Virtual Agents Through Infobip’s Wide Product Portfolio Providing Omnichannel Communications Capabilities for Its Clients- the Consultancy Company Will Run Its Enterprise Virtual Agent Platform, Eva, in Order to Help Accelerate Time-To-Market with All the Features Required by Major Companies
everis, leader IT consultancy company, and Infobip, global cloud communications company for businesses, and a leader in omnichannel engagement, announced a partnership that will combine the power of Infobip’s global messaging infrastructure with everis’ expertise creating the customer experience between brands and their customers.
Through this partnership everis will offer Virtual Agents through Infobip’s wide product portfolio providing omnichannel communications capabilities for its clients including chat apps such as Viber, Facebook Messenger, WhatsApp, and SMS, Email, Push, RCS and more. everis has years of experience, successful references and a global multidisciplinary team.
everis also provides an instrumental product: eVA, the enterprise Virtual Agent platform: omnichannel, multi-cognitive engine and flexible. eVA helps to accelerate time-to-market with all the features required by major companies.
everis already enables Virtual Agents (Bots), powered by artificial intelligence, that cooperate and help human agents thanks to the integrations with the main customer support software. These Bots are able to communicate with users in natural language and are fully integrated with business processes.
“The partnership between Infobip and everis creates an innovative platform (SaaS / OnPremises) that allows brands connect with customers through multiple channels,” said Guillermo Martínez, everis Technology partner. “Infobip’s platform expands our value offer for our clients.”
This global collaboration makes the most of the natural synergy between the two companies by extending Infobip’s proposition with the strength combined of Virtual Agents plus Human Agents to attend to users for all the channels enabled with a complete integration in company infrastructures and processes.
“Collaborating with everis gives us access to a wider client base extending our industry reach. We are thrilled to power everis solutions with a wider range of communication channels enhancing customer experience for brands globally,” said Silvio Kutic, CEO of Infobip.