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Televergence Enhances Partner Engagement Program with Convey Channel Accelerator

Televergence, a Telecommunications Carrier and Contact Center Specialist, announced the expansion of their channel sales program in a strategic partnership with Convey’s network of master agents and their 20,000+ sales partners. Televergence is a new vendor in Convey’s growing Channel Accelerator program that helps providers structure their marketing, compensation and support programs to make them channel-ready. The Program gives master agents the ability to sell services under a single Channel Accelerator agreement.

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Businesses that want to initiate inbound toll-free customer support or outbound long distance for research or telemarketing can evaluate Televergence services without making a long-term commitment and test a variety of solutions to better define system requirements.

“Televergence is expanding our presence in the channel to help agent partners improve deal flow in the lucrative contact center marketplace,” said Deborah Ward, CEO of Televergence.

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Deb added, “We are voice, toll-free and long distance specialists and offer many capabilities for contact centers that you just can’t find all in one place. Our premium, all calls connect, contact center inbound toll-free and outbound long distance services can run alongside legacy systems and augment their capacity. We eliminate disruption for implementing upgrades and offer the flexibility to keep existing networks in place or take advantage of our Tier 1 carrier relationships to maximize savings. For those who are wary about making a change, we offer a free trial to see how it fits with your business.”

For businesses that are large corporate users, their state-of-the-art network, robust infrastructure , and latest VoIP technologies support a multitude of phone systems that have traditional or SIP access.

“Televergence has served their customers for over 30 years, with an unprecedented average lifespan for a customer relationship approaching 15 years,” said Carolyn Bradfield, CEO of Convey.

Carolyn added, “What makes them unique in the contact center space is that they specialize in working side by side with legacy systems to minimize disruption when a company needs to expand their capabilities.  Because their service offering is so strong, they offer flexible term service contracts.”

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Convey offers the sales partners of its master agents the Conduct™ email campaign technology to engage and educate customers and create inbound demand. The master agent portals in the Convey Network consolidate thousands of pieces of vendor content into a single location, making it convenient and easy for agents to access and use. It is designed to inform, educate and engage agents to better deliver services to customers using coordinated marketing and educational resources.

Currently, Televergence is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to SIP conversion capability for legacy call center platforms.

For businesses that have contact center systems like Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and/or Asterisk (to name a few), Televergence can add capacity without having to end-life systems.  Televergence contact center inbound toll-free and outbound long distance services can run alongside legacy systems and augment their capabilities.

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