The Five9 Cloud Contact Center Platform and Verint’s Customer Engagement Solutions Prove to be Winning Combination for Contact Centers; Delivering Best-in-Class Value to Customers
Verint Systems Inc., The Customer Engagement Company, announced that it has named Five9 its Cloud Partner of the Year. The annual recognition honors one Verint partner for outstanding achievement in customer engagement, and for collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.
“We were honored to be named Rising Star last year at Verint’s Partner Forum, so this year’s recognition as Partner of the Year makes us doubly proud”
CCaaS provider Five9 delivers cloud-based solutions for contact centers to track and manage interactions with customers. Verint’s customer engagement solutions housed in Five9’s data center, provides for integrated, streamlined communication and application access for the companies’ joint customers.
“Leveraging our shared strengths and cloud experience, we’re able to deliver a complete contact center in the cloud offering that enables organizations to fully achieve their modernization objectives,” said Verint’s John Bourne, senior vice president, global channels and alliances. “Five9 is a fast-growing cloud partner with a global presence and customers across all verticals, so they are an excellent fit for us. We look forward to many more years of collaboration and success.”
Both Verint and Five9 have been recognized as a Leader in Gartner’s Magic Quadrant in their respective market segments. And, both companies share a commitment to create exceptional customer experiences, increase employee productivity and deliver tangible business results.
“We were honored to be named Rising Star last year at Verint’s Partner Forum, so this year’s recognition as Partner of the Year makes us doubly proud,” said Dan Burkland, President, Five9. “Verint’s solutions, including WFM, QM, and speech analytics, fully installed and integrated in our cloud environment, make the contact center workforce more engaged and better able to meet the demands of today’s consumers.”
Verint named a Leader in Gartner, Inc. Magic Quadrant for Workforce Engagement Management by Simon Harrison and Jim Davies, February 12, 2019. (This report was formerly titled the Magic Quadrant for Customer Engagement Center Workforce Optimization and the Magic Quadrant for Contact Center Workforce Optimization.) Five9 named a Leader in Magic Quadrant for Contact Center as a Service, North America by Drew Kraus, Steve Blood, Simon Harrison, Daniel O’Connell, October 17, 2018.