IR’s Dave Murphy to Speak at Cisco Live

Global UC Alliance Director to Discuss Optimization for Cisco UC

IR, the leading global provider of experience management solutions for Unified Communications (UC) and contact centers,  announced that Dave Murphy, Global UC Alliance Director at IR, will be speaking on the topic of “Optimizing Cisco UC with Experience Management” at Cisco Live, on Monday, 11 June at 12:50 PM.

Dave Murphy
Dave Murphy

Dave Murphy will discuss how IR Prognosis for UC enhances Cisco’s collaboration solutions by providing real-time performance management, monitoring, optimization, troubleshooting and analytics to help deliver a superior user experience for all users. Dave will show how Prognosis for UC provides unparalleled insight into your UC environment, enabling smooth migrations from other vendors, premises to cloud migrations, or new Cisco upgrades.

Intelligent monitoring, alerting, and troubleshooting capabilities transform IT organizations from reactive to proactive, so organizations can identify and resolve issues before users feel the pain of dropped or broken communications and degrading their productivity.

Read More: The Impact of Sales Automation and Blockchain on Data-Driven App Marketing

Prognosis provides experience and performance management capabilities for Cisco collaboration and contact center platforms and products; plus extensive UC specific network troubleshooting with deep support for SBCs/gateways and other co-existing enterprise UC platforms. This means you can identify and resolve problems on calls and meetings that begin and end on different platforms in mixed vendor environments.

Cisco’s HCS partners can also deploy Prognosis to provide Service Assurance, leading to faster adoption and an optimal user experience.

Service assurance and performance analytics are core to IR’s solutions for enterprises and service providers, and IR has the broadest support for the Cisco collaboration ecosystem. As part of the Cisco SolutionsPlus Program, Cisco channel partners and sales teams can order IR solutions directly through the Cisco Global Price List (GPL).

In addition, Cisco also has deployed IR Prognosis to manage the performance of its Hosted Collaboration Solution for Government (HCS-G), a FedRAMP-Authorized UCaaS offering. HCS-G allows government employees to extend rich collaboration experiences from their desk environment to their remote and mobile work environments, with voice and video calling, messaging, presence and conferencing all included.

Read More: Bots Could be Very Useful for High-Volume B2B Sales