NewVoiceMedia, a Vonage Company and leading global provider of cloud contact center and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category in Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.
NewVoiceMedia’s global cloud telephony platform is an intelligent, multi-tenant contact center and inside sales solution that joins up all communications channels and plugs straight into an organization’s CRM software for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NVM ensures complete flexibility, scalability and reliability.
Currently serving more than 700 customers, NVM is outperforming the rapidly expanding cloud contact center market twofold and continues to attract new customers through exciting technological developments. It recently unveiled key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer.
Each year, Best in Biz Awards’ entrants span the spectrum, from some of the most recognizable global brands to the most innovative start-ups. The eighth annual program proved to be a particularly tough competition, garnering close to 700 entries from an impressive array of public and private companies of all sizes and from a variety of geographic regions and industries in the U.S. and Canada.
“We are especially proud to be recognized in this particular category – the Most Innovative Product Feature of the Year,” commented Dennis Fois, President of NewVoiceMedia.
Dennis added, “Innovation and learning are at the core of our mission and vision, and this award further reinstates our complete commitment to helping our customers deliver a better, more emotive customer experience. We look forward to continuing to scale operations, accelerate our already impressive growth trajectory and develop world-class customer success for our growing customer base.”
Since 2011, winners in Best in Biz Awards have been determined based on scoring from independent judging panels composed each year of prominent editors and reporters from some of the most respected newspapers, TV outlets, and business, consumer, technology and trade publications in North America. The 2018 judging panel included writers from Associated Press, Barron’s, Consumer Affairs, eWeek, Forbes, Healthcare Innovation News, Inc., Investment Advisor Magazine, MediaPost, New York Post, New York Times, Ottawa Citizen and Wired.
“In today’s world, regardless of the industry you’re in, striving to innovate should be the baseline,” said Andrew Seale, Globe and Mail, joining the Best in Biz Awards judging panel for the first time. “The standouts amongst this year’s entrants for the Most Innovative Company of the Year push beyond that, bringing a new perspective altogether. From tackling a myriad of verticals with simple, sustainable design, to rethinking how companies and consumers keep information and personal data safe – this year’s winners aren’t just innovating, they’re redefining their industries.”