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Revel’s New Concierge Services Help Restaurants and Retailers Succeed by Maximizing the Value of Their Technology

Comprehensive Service Program Offers Deeper POS Efficiencies, Certification & Training

Revel Systems, a leading provider of a cloud-based point of sale (POS) and complete business management platform, introduced Concierge Services, an extensive program tailored to help restaurants and retailers maximize the revenue potential of the Revel Essential and Revel Enterprise point of sale systems.

In today’s environment where technology is moving so quickly, merchants often don’t have the time or skills to realize full value from their technology investments. Revel’s Concierge Services can fill that gap, allowing for customers to implement new technology into their operations in a timely and effective fashion. The services, which are customizable to meet specific client needs, are also structured to help businesses strategically manage their growth, and in some cases, even outsource their POS administration.

 

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“Most restaurants and retailers use a fraction of the technology available to them because they don’t have the resources to get it operationalized. With Revel’s substantial expertise in the successful deployment of point of sale and complementary solutions, we can help our customers stay on the cutting edge of technology adoption,” said Leslie Leaf, chief customer officer at Revel Systems. “Through our Concierge Services, our customers can focus on being entrepreneurs and we’ll handle the technology side of their business. This enables our customers to seize their future, increase business growth and become more successful.”

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The initiative offers a broad, multifaceted range of support and training services, and includes complimentary features like industry insights webinars, 24/7 support and a vast knowledge base. In addition, the program includes:

Performance Services: a two-tiered program that can be tailored to each client to optimize and improve POS efficiencies, increase employee engagement and achieve operational objectives. Tiers include:

  • Starter Service Bundle: provides customised optimization and maintenance of the POS configuration across all locations and is aligned to the client’s unique business goals.
  • Business Service Bundle: includes all the features within the starter service bundle, along with an enhanced service package to include outsourced POS administration to Revel’s team and a white glove service.

Certification Services: enables clients to achieve Install Certification under the training of Revel experts, qualifying them to complete their own Revel POS installation. Furthermore, Tier 1 Support Certification equips clients to provide first-level support for all of their locations.

Training: remote training allows clients access to custom, in-depth coaching from Revel experts built specifically for business needs.

Revel Concierge Services ensures clients are leveraging all the right features and functionality within their chosen Revel POS platform to provide rich business insights and operational improvements.

Aimed at enterprise businesses as well as small and medium enterprises with multiple locations, the initiative assists a broad array of service-based establishments. Services can also be specifically designed for specialty retail and various restaurant types such as table service, quick service or snack restaurants.

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