Appointment of Michelle Fischer, Ram Venkataraman and John Mills will further cement Kibo’s mission of fostering a trusted partner relationship with each and every one of its customers
Kibo, a leader in cloud commerce, today announced it has appointed and expanded the roles of three key executives; Michelle Fischer as Chief Customer Officer, Ram Venkataraman as Chief Product &Technology Officer, and John Mills as Chief Administrative Officer. In these roles, each executive will bring their unique skillset to fulfill Kibo’s mission of guiding retailers and branded manufacturers through the complex ecosystem of eCommerce technology and helping them implement the software and strategies they need to grow their business and thrive in a competitive, changing market.
In a market full of bleeding-edge technologies and “next-best things,” Kibo’s leadership team will be focused on what works. To do so, Kibo’s leadership will emphasize on simplifying how organizations compete online, empowering the people who use eCommerce software, and inviting its customers to participate in collaborative innovation.
As CCO, Michelle will be responsible for championing Kibo’s customers’ journey, ensuring their needs are at the center of all innovation and that each customer exceeds its goals. Specifically, Michelle has oversite of customer acquisition (marketing), customer support and ensuring Kibo’s customers receive value from their solutions (customer success).
Michelle brings over 15 years of experience in various roles around customer experience and the software lifecycle, and a strong track record of implementing profitable strategies and growing market share by developing highly-curated, effective teams. Prior to Kibo, Michelle served as vice president and GM for CRM and Vertical Solutions at Aptean, where she led 10 product lines and over 200 global employees. Through her leadership, Michelle led the business to record customer retention rate. Michelle also served as VP of Marketing at Lanyon and has held several management positions in product management, customer service and marketing at NCR and Sabre Airline Solutions.
To better align their technology stack across all products and increase innovation velocity, Kibo is consolidating its Product and Engineering organizations under Ram Venkataraman. In this role Ram will ensure Kibo continues to create and deliver innovative, yet effective technology solutions designed to answer merchants’ needs as they continue to move forward in their digital transformation journey.
With more than 20 years of experience in technology innovation, technology management and retail technology, Ram has held prominent leadership roles at Red Hat, Spectrum K12 School Solutions, Altisource and Promethean among others. Prior to joining Kibo, Ram served as VP of Payments at NCR Software. In his previous role as CTO and Head of Products at Promethean, Ram was responsible for Promethean’s technology vision, strategy and execution of all Promethean hardware and software products. Prior to working for Promethean, Ram served as the Chief Technology Officer at Altisource. During his time at Altisource, he was responsible for the transformation of Altisource and Ocwen software products into a world class SaaS-based platform. At Red Hat, he served as the Director of Product Management where he was responsible for the complete product lifecycle of the core middleware products. Before Red Hat, he co-founded and served as Chief Technology Officer at ClearNova, where he was responsible for providing the overall technology vision and direction for the company’s product lines.
As the newly created Chief Administrative Officer at Kibo, John will now have responsibility for Kibo’s international operations and professional services in addition to his duties as Kibo’s Chief Financial Officer.
With over 25 years of experience helping companies drive stronger performance, John has held prominent roles in companies including Lanyon, Infogroup, Sabre Holdings, Atlantic Richfield, and Shell Oil Company. In his role as Senior Vice President and Treasurer at Sabre Holdings, John was responsible for the company’s global treasury, corporate development and corporate strategy functions. He successfully led the international M&A strategy in which Sabre acquired 6 companies and divested 4 businesses across the globe. As well, during his time at Sabre Holdings, John served as CFO of Travelocity, where he was responsible for financial strategy and operations for North America and Asia.
“We are thrilled to have Michelle, Ram and John as an integral part of our leadership team,” said David Post, CEO, Kibo. “As Kibo continues to guide and grow with its customers in the age of digital transformation, our leadership team’s knowledge and experience will be crucial to not only driving innovative solutions for our customers but also fostering our company’s culture and employees.”